Border Blockades have been re-established
Due to the ongoing geopolitical situation in the Middle East and its significant impact on global oil markets, we are adjusting our fuel surcharge adjustment mechanism. This means there can be delays in loading and also deliveries to this region. Keep in touch with you NTG Neptun contact for latest updates.
The current extraordinary and unpredictable market conditions have led to substantial volatility in fuel prices. Diesel represents a significant part of our operating costs, and these price fluctuations are beyond our reasonable control. We are already experiencing increased costs from our transport partners, which directly affect the cost base of our services.
As a result, and in accordance with force majeure, we are revising the frequency of fuel surcharge adjustments. The updated adjustment mechanism applies to all customers, regardless of whether the fuel surcharge is shown as a separate item or included in agreed prices.
For customers where the fuel surcharge is currently included in the agreed rates, a separate surcharge will be applied going forward. This surcharge will reflect the difference between the fuel surcharge already included in the price and the most recently updated applicable fuel surcharge.
Effective no later than 16 March, the fuel surcharge will be adjusted on a bi‑weekly basis in order to reflect current market conditions as accurately as possible. This change is a necessary response to the exceptional volatility currently affecting fuel prices.
The purpose of this adjustment is to ensure transparency and a fair and accurate reflection of actual fuel costs during a period of market instability. Once market conditions stabilise, we will of course revert to the previous adjustment frequency.
We appreciate your understanding and continued cooperation. Should you have any questions, please do not hesitate to contact us.




